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Internet Explorer was not able to open this internet site downloading a document from secure website

Mark — Thu, 10 Nov 2011 15:37:04 +0000

When attempting to download a pdf file from a secure website in our case the wonderful people at HMRC we received the error message Internet Explorer was not able to open this internet site. The requested site is either unavailable or cannot be found. Please try again.

To cut a very long story short it turned out to be a tick box within internet explorer.

SOLUTION:
Internet Explorer-> Tools menu-> Internet Options-> Advanced tab
Go to the Security section all the way at the bottom.
Tick “Do not save encrypted pages to disk”
Close all Internet Explorer windows
Start IE and download the file again

Access denied when tring to access mapped drives and join a domain

Mark — Thu, 10 Nov 2011 15:32:21 +0000

One day when trying to access a mapped drive i received an “access denied” if i tried to access the server directly using the share name it prompted for a username and password and even though the details are correct the box keeps coming back.

So i dis-joined it from the domain and attempted to rejoin it again but again got the access denied error message, after some searching it turned out to be SMB signing was turned off on the client machine, to re-enable i needed to go to the following registry keys

HKLM\system\current control set\services\lanmanserver\parameters
HKLM\system\current control set\services\lanmanworkstation\parameters

Requiresecuitysignature change to 1
Enablesecuritysignature change to 1

and after a reboot all was well again.

Sage Line 50 username already in use

Mark — Mon, 31 Oct 2011 10:52:50 +0000

If you receive username already in use or too many users logged in when trying to go into sage it usually happens if the program crashes or the machine was shut down without logging out properly.

To clear the user go to where ever the sage data is stored in our case it was on a server w:\company.001 and delete the queue.dta file.

Manually Delete a Windows Service

Mark — Wed, 31 Aug 2011 08:20:24 +0000

To delete a service manually first of all you need to find the service name go to Administrative Tools and then Services and double click on the service you want to remove, take a note of where it says service name

I this example its AcrSchSvc then you need to open an elevated command prompt and type sc delete (Service name)

eg. sc delete AcrSchSvc

Netgear VPN problems

Mark — Tue, 09 Aug 2011 09:51:29 +0000

I had a strange problem occur today between two Netgear IPSEC vpn’s one was an FVS336Gv2 and the other end was a DGFV338 where they just wouldn’t connect i kept getting ‘Phase 2 negotiation failed due to time up waiting for phase1. ESP (ip address)’ in the vpn logs after checking the connection setting at both ends and rebooting everything several times it just would not come up.

The strange thing was i had another vpn to another site that was working ok after the first reboot of the box it would appear the settings became corrupt somehow but the other strange things was i had to remove the settings from both firewalls and put them back in again to get it to connect

Sage Line 50 corrupt licence file

Mark — Thu, 04 Aug 2011 09:27:52 +0000

Today I had an issue with the licence file within line 50 going corrupt, so it wouldn’t let me change the activation key to upgrade the program it just kept saying the serial number and activation key combination was incorrect.
To solve this issue you need to rename the licence key file so the program can generate a new one the file is located in the following location.

Windows XP
C:\documents and settings\all users\application data\sage\accounts\2010\sage.usr

Window 7
C:\programdata\sage\accounts\2010\sage.usr

“Error applying transforms” during Uninstall

Mark — Wed, 16 Mar 2011 23:36:55 +0000

I came across this error whilst trying to uninstall CA ITM on our Server, after a little bit of research it was because the original location of the installation media had moved, for example in our case I originally installed the product from the d: in the server i have subsequently move the installation files to one of our NAS drives.

To correct this problem you need edit a registry key located at HKEY_CLASSES_ROOT\Installer\Products\ I then did a search for the product name and in the right hand column it listed a Transform key with a file path which pointed to the old location, I simply changed the path to the new on and then uninstalled from add/remove programs and it worked fine.

CD/DVD unable to load devices drivers after removing Roxio

Mark — Tue, 15 Mar 2011 13:46:47 +0000

I didn’t think this problem happened anymore i first saw it on Windows 2000 but i came across it again on a Windows 7 machine, to get your DVD/CD working you need to delete the upper and lower filters in the following registry key.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Move Sage Payroll Data

Mark — Tue, 11 Jan 2011 13:02:54 +0000

To relocate your data to another location, open Payroll open the File menu and choose Relocate Data. This allows you to browse to the required location. Once complete, your Payroll data will be located and accessed from its new location.

To ensure other PCs on your network are connected to the same data, copy the files payroll.usr and pay.usr (pay12.usr for users on Sage 50 Payroll v12 and 2007 v13) from the program folder on the PC pointing to the correct location, to the Sage 50 Payroll program folder on the other PCs. The default location is C:\Program Files\Sage Payroll. All PCs using Sage 50 Payroll on the network will then point to the same data providing they all have access to the same network drive.

To point a new installation of payroll to exixting data on the network if you dont have access to the above files e.g. if it is a single pc that runs payroll i found the easyest way to point it to existing data is as follows.
1. First take a backup of the existing data (very important as thing involves overwriting files).
2. Install the program and get it working on a blank database.
3. Locate the files on your network e.g. s:\sage data\payroll – move the existing files into a subdirectory e.g. s:\sage data\payroll\temp.
4. Log in to payroll with the blank database go to File, Relocate Data browse to you network location e.g. s:\sage data\payroll and click ok this will move the blank data to the network location, quit Payroll.
5. Copy all files and folders from your temp folder e.g. s:\sage data\payroll\temp and over write the blank data files in s:\sage data\payroll.
6. Log into Payroll and it should take you back into your exisitng data.

A long winded way of doing things but as you are probably aware there is no company file to alter like there is in Accounts

How to allow users to download exe-files from an iis 6 server

Mark — Wed, 05 May 2010 12:57:27 +0000

By default, IIS 6.0 will not serve unknown extensions and this includes exe and dmg files. When a user requests such file, IIS will reply back with a 404 status code.

The solution to this problem is to allow the exe extension.

To allow exe files to be downloaded to the client, follow these steps:

Open IIS Manager
Right click the folder where the exe-files are located and click Properties.
Click the “HTTP Headers” tab
Click on the “MIME Types” button
Click New
In the extension box, type .exe .dmg
In the MIME Type box, type application/octet-stream
Apply the new settings